How I work
What you can expect from me
Courtesy translation. If there is any difference, the Portuguese version prevails.
Confidentiality
What happens in a session stays in the session. I do not talk about your process with anyone, not in conversation, not as an example, not in training.
There are exceptions: if there is a serious risk to your life or someone else's, or if a child's safety is at stake, I have duties that override confidentiality. If we ever reach that point, you will hear it from me before you hear it any other way.
What gets written down, and why
In a first session I take a history, and throughout the process I take notes. A therapeutic process that starts from zero every session does not move forward, and memory alone is not enough.
What I keep is the minimum needed for the work to continue: your contact details, what you brought, what we have done and what is still to do. I do not collect what I do not use.
These notes are health data and the law treats them with special care. I keep them in a private, password-protected digital space, hosted by a provider outside the European Union under the standard contractual clauses approved by the European Commission. Only I have access, and they are not shared with anyone unless you ask me to. If you want me to coordinate with your doctor, psychologist or another professional, that only happens with your express authorisation and only with what is necessary. The full privacy policy names the provider and the safeguards that apply.
I keep them while the process is active and for five years after the last session, and then destroy them.
What is yours stays yours
At any time and without giving a reason, you can: ask to see what I have written about you, ask me to correct anything that is wrong, ask for a copy, or ask me to delete everything. Just tell me, no form needed.
If you ever feel I have not handled your data as I should, you can file a complaint with the Portuguese data protection authority, the Comissão Nacional de Proteção de Dados (cnpd.pt). If you prefer, you can talk to me first.
Contact and paperwork
The first contact is by WhatsApp, phone or email, to book and talk about the essentials. Before the first session we do a short screening by email, phone or WhatsApp, whichever is most comfortable for you. That is where the detailed description of your situation and your health history belong. That way I know, before we start, whether this work is right for you or whether I should refer you to another professional.
No promise of results
Every process is different and I do not guarantee outcomes. What I do guarantee is transparency about the method, about what has solid grounding and what is symbolic, and about the limits of what I do.
Bookings
There is no commitment, no compulsory packages and no minimum number of sessions. You book session by session, and stop coming whenever you want, with no explanation owed.
I only ask that you let me know if you cannot make it, with as much notice as you can. There is no penalty. The slot is held for you, and someone else could have used it.
Talk to me